Plan Harmony

Once booked through Viator, you will be contacted by Cheeky Kiwi Travel confirming your travel date and pick up time from the location you have chosen at time of booking (Don't see a location that works for you? Contact us to discuss us adding another time or a private transfer).

Please be waiting at least 5 minutes before this time at your pick up point. You will be picked up in a minibus with Cheeky Kiwi sign writing on it.

Once aboard you will receive guided commentary from our guides and there may be some stops and breaks along the way (depending on where you were picked up from).

Arriving in Queenstown you will be dropped off at the bus stop at 9 Athol Street. Enjoy your visit to Queenstown! Please feel free to ask your guide for information regarding the fantastic tours and activities on offer in Queenstown.

LUGGAGE POLICY
Cheeky Kiwi Travel carries checked luggage subject to the below terms and the Contract and Commercial Law Act 2017

All luggage carried must be clearly labelled with the passenger’s name, address, contact details and destination. The size, weight and number of luggage items that can be carried is specified below. If a passenger wishes to travel with more luggage than is permitted, or with oversize items, the item(s) may be refused if there is no available space.

CHECKED-IN LUGGAGE
Up to two pieces per person weighing a maximum of 25 kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158 cm (62 inches).

If you are travelling with a wheelchair, mobility scooter or baby pushchair that can collapse down to fit within the Checked Luggage size and weight dimensions, it can be counted as one of your two Checked Luggage entitlements. If the item cannot be collapsed down to fit our Checked Luggage size and weight dimensions, it will be regarded as Oversize Luggage.

CARRY-ON LUGGAGE
Handbags, umbrellas, walking sticks and other aids are permitted.
You are responsible for your carry-on luggage, and Cheeky Kiwi Transport accepts no responsibility whatsoever for loss or damage to carry-on luggage.

RIGHT OF REFUSAL TO CARRY LUGGAGE
Cheeky Kiwi Transport has the right to refuse to take luggage if it does not meet the requirements set out in these Terms and Conditions, or if it breaches the Contract and Commercial Law Act 2017, Part 5, Subpart 1.

If a passenger travels with more luggage than permitted as above, then the additional item(s) may be refused if there is no available space.

Prohibited items are not permitted either on board or in the luggage compartment.

Cheeky Kiwi Transport does not carry unaccompanied parcels under any circumstances. Passengers must never accept luggage or parcels on behalf of someone.

Cheeky Kiwi Transport will not be responsible or liable for any loss or inconvenience if a passenger is refused travel under any of these circumstances.

• Air-conditioned vehicle
• GST (Goods and Services Tax)
• Small Group & Fully Guided Transport

• Gratuities
• Food and drinks

• Not wheelchair accessible
• Stroller accessible
• Near public transportation
• Infant seats available
• Most travelers can participate
• Face masks required for travelers in public areas
• Face masks required for guides in public areas
• Hand sanitizer available to travelers and staff
• Regularly sanitized high-traffic areas
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Paid stay-at-home policy for staff with symptoms
• Contactless payments for gratuities and add-ons
• Proof of COVID-19 vaccination required for travelers
• COVID-19 vaccination required for guides
• This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
• This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
• This tour/activity will have a maximum of 16 travelers
• Confirmation will be received at time of booking

You can present either a paper or an electronic voucher for this activity.

See Availability

For a full refund, cancel at least 24 hours in advance of the start time of the experience.